Billing
When book my payment?
The payment of the deposit and the ordered service are made after the money is received. Average ...
When is my invoice ready?
Our system will generate your electronic account within the next few minutes after the payment ha...
How can our financial officer / accountant know about issuing an invoice?
An account account can only have one email address, but there is a possibility to add a new conta...
What should I do if I request the invoice in a different name?
In all cases (individual, self-employed person, company), a new account must be registered and su...
I paid the bill, but I don't receive it. Where to find?
When registering the payment, we will send it to the contact email address by email, but you can ...
Can I request the invoice to be sent by email again?
Yes, but we can only send it to the contact person's email address, we cannot send it to any othe...
What should I do if I have received the proforma invoice but do not want to extend the service?
It is advisable to reply that you do not request it and indicate that you want to cancel the serv...
I want a paper-based invoice, I cannot store the electronic invoice.
We store the electronic invoice, if necessary we can resend the invoice with an electronic signat...
I paid the proforma invoice, but the service was not extended. What to do?
We can send a separate proforma invoice for hosting and domain maintenance. Please make sure that...
I want to change a my package, when can I do it?
In case of switching to a smaller package, it is worth switching at the anniversary, i.e. when th...
Can I pay for my service for several years in advance?
Yes, you can order in the branch and choose a period from the drop-down list. There are different...
I set up automatic payment on the first purchase, but I also received the proforma invoice.
The proforma invoice is sent two weeks before the due date, there is nothing to do with it if aut...
I was by the Webserver company, why do I get 2 proforma invoice, when it used to be one?
With Webserver, for example, hosting and domain were classified as 1 item, but in fact, these are...
I was by the Webserver company, I didn't pay that much there and these prices are not on the site, why does it cost me more?
We bill the services at the list prices received from the Webserver, which also includes price in...