Questions about billing
When Will My Payment Be Processed?
The payment of the deposit and the ordered service are made after the money is received. Average ...
When Will My Invoice Be Available?
Our system will generate your electronic account within the next few minutes after the payment ha...
How Can Our Accountant Receive Invoice Notifications?
An account account can only have one email address, but there is a possibility to add a new conta...
How to Request an Invoice Under a Different Name
In all cases (individual, self-employed person, company), a new account must be registered and su...
I Paid My Invoice but Didn’t Receive It – Where Can I Find It?
When registering the payment, we will send it to the contact email address by email, but you can ...
Can I Request My Invoice to Be Resent by Email?
Yes, but we can only send it to the contact person's email address, we cannot send it to any othe...
I Received a Proforma Invoice but Don’t Want to Renew the Service
It is advisable to reply that you do not request it and indicate that you want to cancel the serv...
Can I Request a Paper Invoice Instead of an Electronic Invoice?
We store the electronic invoice, if necessary we can resend the invoice with an electronic signat...
I Paid the Proforma Invoice but My Service Was Not Renewed
We can send a separate proforma invoice for hosting and domain maintenance. Please make sure that...
When Can I Change My Hosting Package?
In case of switching to a smaller package, it is worth switching at the anniversary, i.e. when th...
Can I Pay for My Service Several Years in Advance?
Yes, you can order in the branch and choose a period from the drop-down list. There are different...
Why Did I Receive a Proforma Invoice After Enabling Automatic Payment?
The proforma invoice is sent two weeks before the due date, there is nothing to do with it if aut...
Why Did I Receive Two Proforma Invoices After Migrating from Webserver?
With Webserver, for example, hosting and domain were classified as 1 item, but in fact, these are...
Why Are My Prices Different After Migrating from Webserver?
We bill the services at the list prices received from the Webserver, which also includes price in...