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How to Create and Edit Files via SSH
There are several ways to create a file through SSH. In this article, we will present the file creation with two types of word processors. nano – for beginner users vim – for advanced users If you are editing files from a cumbersome ...
How to Request an Invoice Under a Different Name
In all cases (individual, self-employed person, company), a new account must be registered and subscriptions must be transferred from one account to another. The exception is if a company is a legal successor, then there is no need to register a separate acco...
I Paid My Invoice but Didn’t Receive It – Where Can I Find It?
When registering the payment, we will send it to the contact email address by email, but you can download it again at any time in your account on the admin.dotroll.com page under the menu item Billing --> My invoices.
Can I Request My Invoice to Be Resent by Email?
Yes, but we can only send it to the contact person's email address, we cannot send it to any other address for data protection reasons.
I Received a Proforma Invoice but Don’t Want to Renew the Service
It is advisable to reply that you do not request it and indicate that you want to cancel the service. If you do not pay, your service will still be terminated, but until then, the automatic system will send some notification emails.
Can I Request a Paper Invoice Instead of an Electronic Invoice?
We store the electronic invoice, if necessary we can resend the invoice with an electronic signature and time stamp at any time, or you can download it in your DotRoll account under the Billing - My Invoices menu item.
I Paid the Proforma Invoice but My Service Was Not Renewed
We can send a separate proforma invoice for hosting and domain maintenance. Please make sure that you have paid all claimants. If the automatic renewal of the domain is switched off, no proforma invoice is prepared and the domain expires, in which case you mus...
When Can I Change My Hosting Package?
In case of switching to a smaller package, it is worth switching at the anniversary, i.e. when the given service would expire. You can switch to a larger package at any time in the DotRoll account, the system will invoice you for the time-proportional differen...
Can I Pay for My Service Several Years in Advance?
Yes, you can order in the branch and choose a period from the drop-down list. There are different maximum-year options for domain names. For storage facilities, it can be extended to a maximum of 3 years.
Why Did I Receive a Proforma Invoice After Enabling Automatic Payment?
The proforma invoice is sent two weeks before the due date, there is nothing to do with it if automatic payment is set. In this case, the system will deduct the money 3 days before the expiration date. You can set up automatic payment during the first payment...
Why Did I Receive Two Proforma Invoices After Migrating from Webserver?
With Webserver, for example, hosting and domain were classified as 1 item, but in fact, these are two different services, and at DotRoll we keep track of them according to their actual expiration dates.
Why Are My Prices Different After Migrating from Webserver?
We bill the services at the list prices received from the Webserver, which also includes price increases since acceptance. If one of the DotRoll price packages is suitable, taking into account the utilization of the storage space, you have the option to switch...
M-NOGV -E- [domain] primary on command line pserv and in zone don't match
THE PROBLEM EXPLANATION: This means that the name server in the SOA record doesn't match the primary name server. SOLUTION OF THIS PROBLEM: Fix the SOA record or introduce a proper NS record. In the case of foreign name server service provider, we can send...
How to Register a .hu Domain as a Private Individual
WHO CAN REGISTER A .HU DOMAIN NAME? "Domain Applicants may be citizens or legal entities of any country, provided that no applicable law precludes persons from those countries from applying for a domain name. An Applicant who does not belong to one of ...

